Sales: 07949 274274

Privacy notice

1. Policy statement

Propguy, the operator of this website, respects the privacy of every individual who visits this site. This Privacy Policy governs the way in which we use and disclose any personal information that you provide to us whilst visiting the site. Personal information includes any information that identifies you personally, such as your name, address or email address.
 
2. The data we collect

The personal information we collect from visitors to the site is used in the following ways:
  • To maintain the passwords/usernames of registered users
  • Subject to your acceptance, to send you information which we feel may be of interest to you
  • To track the popularity of our marketing activities and provide a more personalised shopping experience
  • For website administration (including enabling us to respond to any comments on the website or feedback you may give us)

Other information we may collect and process about you may include the following:
  • Information derived from cookies (small text files placed on our computer which uniquely identify your browser the next time you visit the Propguy website, except where you disable cookies or otherwise manage them.
  • Information gathered automatically by our computer systems programmed to gather certain anonymous data to help us understand how our website is being used and how we can improve it. This automatically gathered data includes your computer's IP or 'Internet Protocol' address, browser type, browser language, the pages visited, previous or subsequent sites visited, length of user sessions, access status or conditions.
  • Information that is gathered through registration that you specifically give Propguy
 
3. Sharing data

Other than as set out in this Privacy Policy, Propguy will not disclose, rent or sell your personal information to any third party unrelated to us without your prior permission, other than as required by law. Any personal information which you provide to us is held in accordance with the General Data Protection Regulations (released in 2018).
 
4. Payment Security

Our site uses SSL encryption technology when processing your personal details. Your personal details are captured on our secure server and are passed onto WorldPay in order to be verified and authorised. Upon successful authorisation you will be sent an email receipt of your order.
 
5. Data Security

We ensure that all reasonable steps are taken to protect your personal information. All the data collected by us is stored on a secure server however we cannot guarantee that any data sent over the internet is completely secure.
 
6. GDPR

GDPR stands for 'General Data Protection Regulations'. This was implemented by the EU and UK government to the data you supply to companies from misuse. Here at Propguy we take this very seriously and have taken steps to log and secure our customers data.

How do we collect data?
Our data is supplied directly by you. We do not purchase or sell data and use it only for the reason you have supplied. For our marketing emails you can manage this setting in the MyAccount area where you can opt in/out of marketing emails at any point. Marketing emails are not enabled unless you specifically opt in to receive them during registration or at any point after.

What Information do we have?
We store basic information such as name, address, email, contact phone but we do not capture or store your payment details.

How is your information used?
We keep all the relevant order data from each order placed to track our previous sales records and to ensure the validity of warranty claims.

How long do we retain information?
We retain the information you have sent us in order to help validate previous purchases in the occurrence of warranty claims and to keep your user login accounts active and current.

Who has access to this data?
Our staff at Propguy have access to our administration are of the site which allows access to customer data to process orders. Our web management company (LMK Business Services) who maintain our website also have access to this data and the hosting company providing the infrastructure to host the site (Web Hosting UK).

How can you update you information?
You can update all your information by logging into your account and following the steps on there. If you wish to delete your account then please contact us at info@propguy.co.uk.

Your Rights
Informed - This means you have the right to request a copy of the data we have related to you.
Rectification - You have the right to correct inaccurate data and to correct incomplete data.
Restrict Processing - In some cases you have the right to restrict the processing of personal data, for example if you contest the accuracy or need the data kept for legal reasons but no longer need our services.
Erasure - You have the right to request we delete data that is no longer relevant.
Portability - You have the right to request you data in a readable format.
Right to complain - You have the right to complain to a supervisory authority.
Withdraw Consent - You can withdraw your consent to use the supplied data once it is no longer needed.

For an in depth overview of the GDPR regulations and what your rights are please visit the ICO (Information Commissioner's Office) at www.ico.org.uk
 
7. Analytics

We use google analytics to track traffic on our website.