Sales: 07949 274274

Shipping & returns

Domestic shipping
To ensure swift and efficient service you have a choice of our regular shipping rates calculated using Royal Mail, Parcel Force and Leading Courier services to your destination. Shipping cost is calculated on the most efficient rate based on package size and weight to the destination.

Liability
All consignments are insured, please note the limits of liability are dependent on the service chosen by the consumer. The Consumer acknowledges that the service chosen may not fully cover the value of the item/s consigned and absolves ‘Propguy’ from any liability in this regard.
Unlike some internet sites do not add on any extra charges the amount shown on our website is the total amount you will pay.

Exceptions
The shipping cost may change however with a multiple amount of goods, please contact us for accurate price savings.
Ultra urgent shipping, we will also ship by courier of choice if required, please contact us for accurate costs. If you have an account please make us aware of this when ordering.
If your order is received before 2pm we will aim to ship your order the same day.  However due to operational constrains this may not be possible for all orders, in these cases we will endeavour to get your goods to you as quickly as possible.

International shipping
Due to the many postal zones/rates applicable please contact us for accurate shipping costs.
We advise that all items are shipped fully insured, tracked and signed for. We will reluctantly ship orders as per the Consumers instructions solely at his or her risk.

Shipping Damage
Notify us immediately if you receive a shipment which is damaged so that we may start the claim process on your behalf. You will then be advised of the status of your claim. Please note the level of compensation is directly related to your choice of shipping method.

Return Policy & Defective items
All merchandise is thoroughly inspected for defects before dispatch, all returns subject to inspection to confirm potential defects. If a defect is found we will gladly exchange for another item of either the same size or of equal value and adjust the shipping costs accordingly.

Non Defective items
Any returns that are not due to a product defect are subject to a 15% restocking fee. Items may be returned within 28 days of receipt.  The items must be in their original condition i.e. new and unused with the packaging intact. Refunds are made in the form of a ‘store’ credit to be used at a future date.
Shipping costs will NOT be refunded for these items.
Special order returns are at our sole discretion and may be exempt from the returns policy.

Email privacy policy
We will not share your private information with any other company. When you give us your Email address we do not share or sell it. We will send you an email notification when we received your order. You also will receive an email notification when your order has shipped.
We do save your email address in our ordering-customers mailing list; you may receive our newsletter or information on special offers.

Product Pricing
All prices are subject to change without notice.

Product Specifications
All product descriptions are given in good faith and specifications are subject to change without notice.

Payment
Payment through our secure shopping cart can be made by credit or debit card, for your added security we do not retain your card details on file. You may also pay by bank transfer or wire transfer on request. We do not accept PayPal due to past operational difficulties.